FAQs

You can call us on working days between 08:00 and 16:00. Our telephone number is +49 (0) 2054 1245 799. You can send an e-mail to us at info@rehan.de

You can visit us to view our products in our special demonstration area. We recommend that you make an appointment to visit us.

You can send notice of your change of address to our Customer Service department, telephone number +49 (0) 2054 1245 799, email address info@rehan.de and postal address Rehan Medizingeräte Handels GmbH, Im Teelbruch 104, 45219 Essen, Germany

An electronic magnifier is a magnifying aid that consists of a monitor and a camera above a table. An electronic magnifier is sometimes referred to as a ‘TV magnifier’ or ‘CCTV’ (Closed Circuit Television).

You place the object you wish to view (such as printed or handwritten text or a photo, etc.) on the table. The magnified object is then displayed on the monitor, with more contrast if you so require.

Electronic magnifiers have a range of functionality. All have a number of high-contrast modes that are ideal for reading text. These high-contrast modes increase the contrast to make the letters more legible. A range of contrasting text and/or background colours are also available. In addition to offering increased contrast, electronic magnifiers also have photo modes for the display of photos and other image material in bright colours. Electronic magnifiers with a text-to-speech function are also available.

You qualify for an electronic magnifier when you have been diagnosed with a visual impairment to a degree that makes it impossible or almost impossible to read without this aid.

First of all, people with low vision for whom glasses or a handheld magnifier is no longer sufficient. Our electronic magnifiers are used by people with disorders such as macular degeneration, retinitis pigmentosa, diabetic retinopathy, glaucoma and cataracts.

At home, work, school and elsewhere.

This must in any case state the explicit reasons and your medical data. The applicant is usually an ophthalmologist, the physician who is treating you or an institution for the blind and visually impaired. A GP cannot usually prescribe an electronic magnifier.

The costs of electronic magnifiers are reimbursed by all healthcare insurers. The best way is to contact us at our general telephone number: +49 (0) 2054 1245 799 of send us an email info@rehan.de .The electronic magnifier must be prescribed by a specialist recognized by the healthcare insurer to qualify for reimbursement, such as the ophthalmologist or other physician who is treating you.

Your GP will usually refer you to an ophthalmologist or other specialist. You can contact us for an address in your neighbourhood.

You hold an electronic handheld magnifier, in the same way as an ordinary magnifying glass, on or just above the text or image that you wish to magnify. The text/image is displayed on the screen. When you hold the electronic handheld magnifier on or at a maximum of five centimetres above the surface you will always see a sharp image with text that is very easy to read. You can view the text in full colour or increase the contrast with one of the special high-contrast modes that are specifically designed to make the text as easy to read as possible.

Placing your signature or writing a brief note becomes very simple when you use one of our electronic handheld magnifiers. You can do this by turning the handle to a special position so that you can see what you are writing.

Our handheld magnifiers are compact, light-weight aids. Our handheld magnifiers weigh as little as 200 grams.

Looky handheld magnifiers are ideal for use indoors or at work – and are really useful when you are out.

Yes, the Looky and Looky+ are equipped with standard rechargeable AA batteries that are easy to replace. The batteries can only be inserted one way round, so you do not need to check the + or – polarity. The Looky and Looky+ are supplied with a charger that enables you to simply and quickly recharge the batteries while they are in the aid.

The batteries of the Looky 5 are in the handle. You can also recharge the Looky 5 with the charger supplied with the aid. You can also purchase an extra handle so that you can use the Looky 5 for a longer time. This extra handle is supplied with an external charger to enable you to charge one handle while you are using the other.

Most of the time your healthcare insurer reimburses the full cost of our electronic handheld magnifiers. The handheld magnifier must be prescribed by a specialist recognized by the healthcare insurer to qualify for reimbursement, such as the ophthalmologist or other physician who is treating you. For more information please call at +49 (0) 2054 1245 799 or send an email towards info@rehan.de

Your GP will usually refer you to an ophthalmologist or other specialist. You can contact us for an address in your neighbourhood.

TENS is the abbreviation of ‘Transcutaneous Electrical Nerve Stimulation’. This treatment is based on the use of weak electrical pulses to alleviate pain.

The TENS appliance is a handy small device with two cables that you attach to the electrodes. You apply these self-adhesive electrodes to your skin. The TENS appliance sends electrical pulses to the electrodes when then pass through the skin.

Important effects of TENS:

– disrupts the nerve transmission of pain, which reduces the pain you feel

– the brain stimulates the production of natural painkillers such as endorphins

– relaxes the muscles

TENS can be prescribed for both acute and chronic pain and pain syndromes. The therapy focuses on general pain signals.

TENS is used in applications including the following:
– Headache
– Lower back pain
– Neck and shoulder pain
– Limb pain
– Many forms of nerve pain
– Vascular pain
– Facial pain
– Phantom pain
– Gout and joint inflammation

Examples of acute pain situations in which TENS may be of use:
– Pain relief during childbirth (MamaTENS)
– Post chirurgical pain and post-traumatic acute pain
– Scar tissue pain
– Some fractures, such as broken ribs.

Nerve stimulation (TENS) does not have any short or long-term harmful physical effects. You must, obviously, comply with the safety instructions

TENS therapy has virtually no side effects. Skin irritation may occur due to an allergic reaction to the electrodes used with the appliance. Van Lent Systems has a very broad and large range of skin-friendly electrodes to combat skin irritation problems.

In some cases, the body may become accustomed to long-term daily use of nerve stimulation. This accustomization can result in lower production of endorphins.

Your healthcare insurer reimburses the full cost of a TENS appliance. Some healthcare insurers may deduct all or part of your excess from the reimbursement of the cost of the TENS appliance.

You need to carry out a trial period with the TENS appliance under the supervision of your medical specialist to qualify for reimbursement. Once the trial period has come to a successful conclusion the TENS appliance can be prescribed by a specialist recognized by the healthcare insurer, such as an anaesthesiologist, pain consultant, physiotherapist or revalidation specialist. You can send the application directly to us.

Your GP can refer you to a hospital or physiotherapist.

The trial period is often at least 2 weeks, although this varies between healthcare insurers. The trial period offers you an opportunity, under professional guidance, to see whether TENS therapy can alleviate your pain.

Yes, the consumables other than extra batteries and a charger are fully reimbursed. Some healthcare insurers may deduct all or part of your excess from the reimbursement of the cost of the accessories of the TENS appliance.

A parcelservice delivers your TENS appliance (you need to sign for delivery).

If we receive your order before 13:00 we will send the consumables to you on the same day. Your order will be delivered within about 1 to 2 working days.

Wrap the case in several layers of paper or in a sturdy box. Make sure that your name and address are shown on the parcel. You go to the post office and send the parcel by parcelservice (domestic/international parcel or signature for delivery).

You pay the postage costs for the return of the appliance. Make sure that you keep your proof of posting receipt in a safe place!

Consult the user manual for troubleshooting tips. Have you been unable to solve the problem with your TENS appliance? If so, call our Customer Service department at +49 (0) 2054 1245 799. You can send your appliance to us for repair. Please follow the directions of the Customer Service department for sending devices back..

Are you not in a position to contact us? If so, send your TENS appliance to us together with a letter explaining the problem. You can call us for all your questions during office hours. Obviously, you can also always send us an email with your question (info@rehan.de).

Would you like us to visit you to carry out the repairs? If so, please call us in advance so that we know that we can help you straight away.

Bedwetting is quite common, so children who wet their bed do not need to feel ashamed. Nevertheless, it is a great problem for both the child and its parents/carers. The child can become uncertain and develop a negative self-image. Bedwetting can also harm its social life, as an overnight stay at friends or school camp can suddenly become a serious problem. The impact on the social life of the child increases with its age.

A bedwetting alarm is a simple and child-friendly aid that helps children overcome wetting the bed.

The bedwetting alarm sounds an alarm immediately after the first loss of urine. The alarm wakes the child, who then closes the bladder sphincter in a reflex. This trains the child to feel that its bladder is full even when it is asleep. Once the child has woken up it should go to the toilet. This trains the child to go to the toilet even when it is sleepy.

Our bedwetting alarm consists of a wrist strap and cables connected to sensors. The bedwetting alarm is worn like a watch around the wrist and the cable is lead to the underwear and clicked into place. When the fabric between the sensors becomes moist the sensors make contact and immediately set off the alarm.

Children appreciate being able to use our bedwetting alarm with their own underwear: no special underwear is required!

The Apollo bedwetting alarm consists of a transmitter and a cable that is clipped to the sensor underwear with a snap button and/or an insert in combination with a clip.
The transmitter is supplied with a CR2450 battery. The snap buttons of the transmitter should be clipped to the front of the sensor underwear before use. The alarm is set off immediately the sensor becomes moist.

The Mickey bedwetting alarm consists of a transmitter and sensor. The transmitter is supplied with a 3V battery. The battery life with normal use is at least 2 months. The snap buttons of the transmitter should be clipped to the front of the sensor underwear before use. The alarm is set off immediately the sensor becomes moist.

Some healthcare insurers reimburse the purchase of a bedwetting alarm. They may reimburse all or part of the cost, depending on the type of insurance that you have taken out (whether you have supplementary insurance alongside basic healthcare insurance). Always begin by consulting your policy conditions. You will always need a referral note from your GP or specialist to qualify for reimbursement.

Your GP can prescribe the aid.

Bedwetting alarms are generally used for children older than 6 to 7. It is important that your child wants to stop wetting the bed: it needs to be sufficiently motivated to solve the bedwetting problem.

The bedwetting alarm will be delivered through your letterbox.

Positive training and patience will help the child overcome bedwetting. You can download a free exercise from our website (PDF). Working through this exercise will often begin to have results within just a few days. Treatment can usually be successfully completed within 3 months. Children can often overcome wetting the bed within just a few weeks.

It is extremely important that the child is motivated to use the bedwetting alarm. Children who are achieving successful results will appreciate encouragement, for example in the form of compliments and the occasional reward. We supply special caps with the bedwetting alarm that you can use to reward the child. These caps, which are supplied in different shapes and colours, help brighten up the bedwetting alarm for the child. Perseverance on the part of both the parents/carer and the child is key to success

Yes, this is possible. Bedwetting alarms can be purchased directly from Rehan Medizingeräte Handels GmbH. The alarm is delivered complete with battery, instructions. It is sent to you by post.

Yes, unfortunately your child may have a relapse. We recommend that you keep the bedwetting alarm in a safe place.

A text-to-speech device is an electronic aid that consists of a camera arm above a table with an integral speaker. Software converts the text into speech. The device can read printed text such as bank statements, books and folders, etc., out loud to you.

You put the printed text on the text-to-speech device’s table, under the camera. You press a button to give the device the command to record the page and use OCR text recognition software to convert the page into digital text. The text-to-speech software then reads the text out loud to you from the integral speaker or, if you so wish, from the speaker of an audio set connected to the headphone jack socket.

First of all, the device has been designed for people with low vision for whom glasses or a handheld magnifier is no longer sufficient and for people who are completely blind. Our text-to-speech devices are used by people with disorders such as macular degeneration, retinitis pigmentosa, diabetic retinopathy, glaucoma and cataracts, and complete blindness.

Our text-to-speech devices are supplied with an integral battery so that you can not only use them at home but also at the office, on holiday and when you are out. The internal memory and output for external storage enable you to save important documents and take them with you in digital form.

You qualify for an electronic magnifier when you have been diagnosed with a visual impairment to a degree that makes it impossible or almost impossible to read without this aid.

This must in any case state the explicit reasons and your medical data. The applicant is usually an ophthalmologist, the physician who is treating you or an institution for the blind and visually impaired. A GP cannot usually prescribe an electronic magnifier.

Your healthcare insurer reimburses the full cost of our text-to-speech devices. The text-to-speech device must be prescribed by a specialist recognized by the healthcare insurer to qualify for reimbursement, such as the ophthalmologist or other physician who is treating you. For more information about the reimbursement of the costs of our text-to-speech devices please call us at +49 (0) 2054 1245 799 of email towards info@rehan.de

Your GP will usually refer you to an ophthalmologist or other specialist.  You can contact us for an address in your neighbourhood.

A Daisy player is a tool that allows people with a reading disability to read books in the form of audio CDs, audio books, and Daisy CDs. These Daisy CDs can contain books, magazines and newspapers.

Daisy players are small, portable devices with an internal battery which, in addition to audio CDs and audio books, can also play so-called Daisy CDs. These CDs contain books, magazines or newspapers prepared according to the Daisy structure. This makes it possible to easily navigate per paragraph, chapter and page (this depends on the material).

A Daisy player can be used by people with reading disabilities such as, among other things: dyslexia, visual, cognitive and motor impairments.

Daisy players are small and portable with an internal battery, making the device easy to use at home, at school, at work and on the road. With the built-in headphone connection, the user can personally enjoy Daisy books, magazines and newspapers, for example at breakfast, on the beach or before bed.

The i-Speak can play Daisy 2.0 and 3.0 CDs. The i-Speak recognizes the Daisy structure and can navigate through the document according to this structure. In addition, the i-Speak can play audiobook CDs, music CDs, MP3 CDs and MP3 DVDs. There media offer limited navigation, only per track.

The i-Speak can play / pause and adjust volume, pitch and reading speed. With audiobook CDs, music CDs, MP3 CDs and MP3 DVDs, navigation is possible by track. With Daisy-2.0 and -3.0 CDs, navigation is possible by making small 10 second jumps forwards and backwards, by jumping through paragraphs and chapters of the reading material or by page.

In many cases, Daisy players are reimbursed by all health insurers for insured persons with a certain limitation, such as: visual impairment, dyslexia, cognitive and motor impairments. For more information please call us at +49 (0) 2054 1245 799 of email towards info@rehan.de

This must in any case be provided with a clear motivation and your medical details. The applicant is usually an ophthalmologist, your treating specialist or an institution for the blind or partially sighted. In the case of Dyslexia you must have a statement of ‘treated out’ Dyslexia, issued by a health care psychologist or remedial educationalist.

If you are eligible for a Daisy player, the purchase costs will be fully reimbursed by your health insurer.

Your treating ophthalmologist will be happy to advise you, furthermore eye clinics or orthoptists will also help you.